Help Center
Find answers about designs, checkout, accessibility, standard and express shipping, refunds, and your account.
Quick search
Find answers fast
Type words like orders, shipping, refunds, limits, templates, or checkout.
Getting started
How MakeDeez Works
From your idea to checkout, this is the normal flow most people use.
- Where should I start a new design?
- How is Template mode different from Scratch?
- How do I write prompts that get better results?
- How do reference images affect my design?
- How large can uploaded images be?
- What do the aspect ratio settings do?
- Why was my prompt blocked for copyright or trademarks?
- How do I fix an AI design that came out wrong?
- Can I edit or regenerate a design after creating it?
- How do I turn a saved design into a product?
- How do share pages work?
- Can I download final art files?
- Can I use MakeDeez with a screen reader?
Account and limits
Signing In and Creation Limits
When sign-in is required, why creating may stop, and where to update account details.
- Can I browse without an account?
- Which sign-in methods does MakeDeez support?
- Can I use one account on multiple devices?
- How many designs can I create each day?
- Why can't I create designs right now?
- Why is my country or address unavailable?
- How do I update my profile and addresses?
- How do I delete my account or request my data?
Shopping flow
Products, Pricing, and Checkout
What shows in your total, how options work, and what to check before you pay.
- What products and options are available?
- How do I find the right size and dimensions?
- What are the clothes made of?
- Why did a product option disappear?
- Can I choose where the design is printed?
- How do crop styles and text overlays work?
- How is pricing calculated?
- How many items can I order, and is there a bulk discount?
- Will I pay taxes, duties, or customs fees?
- Can I edit cart items before paying?
- Can I send an order as a gift?
- Why is checkout disabled?
- How does MakeDeez handle payments and receipts?
After checkout
Orders, Tracking, and Delivery
How to read order updates, where tracking shows up, and what to do if shipping goes wrong.
- Where can I find my orders and their status?
- What do the order statuses mean?
- Can I cancel an order after paying?
- Can I change my shipping address after ordering?
- How long do production and shipping take?
- When does tracking become available?
- Why is my order shipping in more than one package?
- What if my package is missing, delayed, or damaged?
- How do I report a problem with an order?
- Where do I find my receipt or order record?
- Can I buy the same item again?
Policies and support
Refunds, Contact, and Legal Pages
Use the right page for each issue so your request gets handled faster.
- What is eligible for a refund?
- What is not eligible for a refund?
- How do I submit a refund request?
- Should I use the Refunds page or the Contact page?
- How do I use the HelperHat chat?
- What should I include when contacting support?
- How do I report a problem with the site or app?
- What are the support hours, and where do replies go?
- How quickly does support reply?
- Why might support ask me to sign in or verify my account?
- Where can I read the Privacy Policy and Terms of Service?
ChatGPT
MakeDeez MCP
Use uploaded artwork or an image created in ChatGPT to preview real MakeDeez products.