Help Center

Template mode is faster and easier because most settings are already set up for you.

Scratch mode gives you more control when you want to shape the layout, style, and references yourself.

Describe the subject, objects, pose, background, colors, mood, and art style you want. Short prompts can work, but specific prompts usually give the tool more useful direction.

Templates already provide some style guidance. In Scratch, your prompt does more of the work, so include the main idea and any details that matter.

Reference images help the tool understand the look you want. Use clear photos with one main subject and only upload images you own or have permission to use.

You can upload up to 8 reference images for template and Scratch creations. The first reference image has the strongest influence, so put the most important image first.

If results look wrong, change your wording and try again. Small wording changes can make a big difference.

Reference images and refund photos can be up to 15 MB each.

If an upload fails, try a smaller clear image, remove screenshots with too much private information, and upload only files you have permission to use.

Aspect ratio changes the shape of the generated design area before you shop it on a product. Auto lets MakeDeez choose the best shape, square is balanced, portrait is taller, and landscape is wider.

MakeDeez automatically routes image requests to the best available image model for the prompt and reference images.

AI results can miss details, spell text incorrectly, or interpret a reference differently than expected. Edit the prompt, simplify the idea, or change the reference image order.

Always review spelling, layout, cropping, color contrast, and product placement before checkout because each item is custom-made after purchase.

MakeDeez may warn or block prompts, text, or reference images that appear to request protected brands, characters, logos, trademarks, copyrighted work, or other restricted content.

Use your own original wording and images. If a creation is blocked, rewrite the prompt so it describes the idea in your own terms without asking for protected material.

Open a design in My Designs, then pick the product, options, and quantity.

When you add it to cart, your selected design and options stay attached at checkout.

Share pages let other people buy the same design you published.

People can choose available product options, but they cannot edit the original design.

MakeDeez is built for ordering printed products, not for selling downloadable files.

Right now, the main flow is creating designs for physical items you can ship.

Before checkout, you can regenerate a design or reopen saved designs to shop them on products.

After you add a product to cart, quantity can be edited in cart. To change the design, product options, print area, crop, or text overlay, open the design again and add a new updated item to cart.

MakeDeez supports blind users with screen-reader friendly page structure, keyboard navigation, non-visual status updates, and descriptive image context where the app has enough information.

If a page is difficult to use with a screen reader or keyboard, contact support and include the page, browser, assistive technology, and what you were trying to do.

MakeDeez supports Google and Apple sign-in only.

There is no separate MakeDeez password to reset. If sign-in fails, check the Google or Apple account you are using and try signing in again.

Creating can stop if you were signed out, hit your daily limit, or hit your total limit.

Try signing out and back in first. If you reached a limit, wait for your limit to reset.

We check limits on our side to keep things fair and keep the app running smoothly.

Current baseline limits are 5 creations per day and 50 total creations in the current allowance cycle for signed-in users.

Users who make a purchase currently get 10 creations per day and 100 total creations in the current allowance cycle. Each completed purchase refills that allowance. Limits may change based on account status, order history, and platform needs.

You can sign in to the same account on your phone and computer.

Your designs, cart, and orders sync to your account, but sign-in sessions can end at different times on each device.

Use Settings to update your name and your shipping or billing addresses.

Keeping your default addresses up to date helps avoid checkout errors.

MakeDeez only supports creation and checkout for supported shipping countries.

If your country or address is not supported, creation or checkout may be blocked because we cannot reliably quote fulfillment and delivery for that destination yet.

You can request access, export, correction, or deletion of account data through support.

For your protection, support may ask you to verify the request by signing in to the MakeDeez account before making account or privacy changes.

Use the size guide or dimensions link on the product page or product card before checkout. Options can vary by product type and brand.

Premium hoodies and premium sweatshirts run small, so ordering 1 size up is recommended when you are unsure.

Product options are product-specific and can also depend on fulfillment availability for your shipping region.

If an option is not shown, choose another available product or option before adding the item to cart.

Wearable products can support front or back placement. Full-bleed products use their main print area automatically.

If you need different product options, placement, crop, or text overlay after adding to cart, open the design again and add a corrected item.

When shopping an AI-generated design, the product flow may let you add top and bottom text overlays and choose crop styles such as none, rounded, circle, or cutout.

If the app warns that overlay text has low contrast, change the text color or review the preview carefully before checkout.

Displayed item prices include Free Shipping for the selected delivery region.

Orders with 10 or more items in one checkout automatically receive a 10% bulk discount.

If your cart and address qualify, you can add express shipping at checkout and only the upgrade fee is charged separately.

The cart currently shows tax as not collected unless checkout explicitly says otherwise. Local taxes, import duties, and customs fees may still be your responsibility.

Cart quantities can be updated before checkout, with a maximum of 100 units per cart item.

Orders with 10 or more total items in one checkout automatically receive the 10% bulk discount shown in cart.

Checkout works only when you are signed in, your cart has a valid item, your shipping address is complete, and live pricing is ready.

A phone number may be required for shipping quotes, especially when express shipping is being checked. If something is missing, the cart tells you what to fix before you pay.

You can update quantity and remove items before placing the order.

To change size or color, open the design again and add the updated option to cart.

The cart can save gift details such as recipient name, recipient email, and an optional subject or message.

Gift details do not guarantee gift wrapping, do not change delivery estimates, and do not change the refund policy.

Payments are handled by Stripe, a secure payment provider.

MakeDeez does not store your full card number.

After payment, your order page includes receipt details and shipping updates.

The cart currently shows tax as not collected unless checkout explicitly says otherwise.

For international orders, import duties, VAT, customs fees, or local taxes may be charged by the destination country or carrier when your package arrives.

Your order moves through these steps:

Most orders are fulfilled in about 2-5 business days before they ship.

Listed item prices include Free Shipping. Express shipping is a paid upgrade that only appears at checkout when the fulfillment provider confirms your exact cart and address.

Express quotes require a complete shipping address and may require a shipping phone number. If you change the cart or address, the express quote may need to be checked again.

Use the country table below for current transit estimates after fulfillment, then check your order details page for live post-purchase tracking updates.

Tracking usually appears after the order has been produced and handed to the carrier.

If tracking is missing right after payment, the order may still be paid or in production. Check the order details page again after fulfillment updates arrive.

Some orders can ship in more than one package when items are produced or routed separately.

Open the order details page for the latest shipment updates and tracking links for each package when available.

Because items are custom-made, cancellation time can be very short after payment.

Once printing starts, changes or cancellations are usually not possible.

Contact support as quickly as possible if the shipping address is wrong.

Address changes are not guaranteed after payment because custom orders can move into production and fulfillment quickly.

If tracking has not moved or looks wrong, check the latest carrier update in your order details.

If an item arrives damaged or has a print issue, send a refund request with photos within the policy window.

If an order has a quality, damage, wrong-item, or missing-item issue, use the refund form and include the order ID, affected product, quantity, issue details, and photos.

If the order page has a report action, it may prefill some refund form details for you.

Your receipt is attached to your order after payment.

If you contact support about payment, include your order number.

If reorder details are available, the order details page may let you add the same item back to cart.

Review the product, options, quantity, and shipping address again before paying because availability and pricing can change.

Refunds are usually not available for:

Use the refunds form while signed in and include your order ID, what went wrong, affected product, quantity, and clear photos.

Missing details can slow review because support must ask follow-up questions.

Use the refunds page for damage or quality problems with delivered items.

Use the contact page for everything else, like account help or product questions.

Use the HelperHat chat bubble for quick questions about MakeDeez pages, products, checkout, shipping, refunds, privacy, or account basics.

HelperHat answers from MakeDeez public help and policy content plus the page you are viewing. If it cannot answer, use the live-agent option in the chat or contact support.

For order questions, include your order number, the email on the order, the affected product, and a short summary of the issue.

For bugs or app problems, include the page URL, device, browser, what you were trying to do, and screenshots when helpful.

Support may need you to sign in or verify account ownership before helping with account data, order-specific details, refunds, or payment-related questions.

HelperHat chat can explain the policy and point you to the right page, but final account changes, refund decisions, and checkout/payment actions must use the proper signed-in flows.

Support is open Monday through Friday, 9:00 AM to 6:00 PM Pacific time, and closed on weekends.

Replies are usually sent within 1 business day to the email address connected to your message or signed-in account.

The Privacy Policy explains how your account and order data is used.

The Terms of Service explain the rules for using MakeDeez and placing orders.

Support usually replies within 1 business day.

Include your order number, a short summary, and screenshots when helpful for faster review.